Question 1

How do I post a new job?

Accepted Answer

To post a new job, go to your dashboard and click on the 'Post a New Job' button. Fill in the job details including title, description, location, budget, and category. You can also mark a job as emergency if needed (additional fee applies).

Question 2

How much does it cost to post a job?

Accepted Answer

Standard job postings are free for homeowners. Emergency job postings have a $5 fee to ensure they get priority attention from tradies. Tradies pay credits to access job details and contact homeowners.

Question 3

How do I choose the right tradie for my job?

Accepted Answer

When tradies express interest in your job, you can view their profiles, ratings, reviews, and qualifications. You can also message them directly to discuss the job before making a decision. We recommend comparing at least 3 quotes before selecting a tradie.

Question 4

What happens after I select a tradie?

Accepted Answer

Once you select a tradie, they will be notified and can accept the job. You can then communicate directly to arrange details like start dates and specific requirements. The job status will change to 'In Progress' and you can track updates through your dashboard.

Question 5

How do I leave a review for a tradie?

Accepted Answer

After a job is marked as complete, you'll be prompted to leave a review. You can rate the tradie on a scale of 1-5 stars and leave comments about your experience. Reviews help other homeowners make informed decisions and help quality tradies build their reputation.

Question 6

What are reward points and how do I earn them?

Accepted Answer

Reward points are earned for completing various activities on LOCENTRA. Complete a job: 15 points. Leave a review: 10 points. Post an emergency job: 25 points. Refer a friend: 5 points once they sign up and complete their first job as a resident, or 10 points if they join as a tradie.

Question 7

What are Local Perks?

Accepted Answer

Local Perks are discounts from local business partners that unlock automatically once you reach Local Hero status (Level 3+) in your Centra Level. They're separate from your reward points — nothing to save up — just show your code or QR code to the business. Check what you've unlocked from the Local Perks page in your dashboard.

Question 8

How do I invite friends to Locentra?

Accepted Answer

Go to your dashboard and open 'Invite a Friend' to get your personal referral link. Share it directly, on WhatsApp, or by email. You'll earn reward points once your friend signs up and completes their own first job on Locentra — not just for signing up.

Question 9

How do I report an issue with a tradie?

Accepted Answer

Go to your dashboard, open the Help page and use the Contact Support form. Your message will be sent to admin@locentra.com.au for assistance.

Question 10

How do I purchase job leads?

Accepted Answer

To purchase job leads, browse the available leads in your dashboard and click on the 'Purchase Lead' button. You'll need to have sufficient credits in your wallet. Standard jobs cost 1 credit, while emergency jobs cost 1 credit.

Question 11

How do I buy credits?

Accepted Answer

You can buy credits by clicking on the 'Buy Credits' button in your wallet section. We offer various credit bundles with discounts for larger purchases. Payment is processed securely via Stripe.

Question 12

How do I increase my chances of winning jobs?

Accepted Answer

To increase your chances of winning jobs, make sure your profile is complete with all your qualifications and experience. Respond quickly to job leads, provide detailed quotes, and maintain a high rating by delivering quality work and excellent customer service.

Question 13

How does the referral program work for tradies?

Accepted Answer

Share your referral link from your Invite a Friend page. When someone you referred signs up and completes their own first job, you earn platform credits — 1 credit if they join as a resident, 2 credits if they join as a tradie.

Question 14

How does the weekly leaderboard work?

Accepted Answer

Your leaderboard score is driven by completed jobs and the reviews you receive — a 5-star review adds 25 points, 4-star adds 15, 3-star adds 5, while a 2-star review subtracts 10 and a 1-star subtracts 25. The leaderboard resets every Sunday at midnight (AWST); the top 5 tradies each week earn bonus credits and a badge.

Question 15

How do I unlock Local Perks as a tradie?

Accepted Answer

Local Perks are discounts from local business partners that unlock automatically as you build a track record on Locentra — the same completed-job and review activity that drives your weekly leaderboard score, just tracked cumulatively so it never resets. Nothing to save up separately, no extra points system — just show your code or QR code to the business. Check what you've unlocked from the Local Perks page in your dashboard.

Question 16

How will I know when new jobs are posted?

Accepted Answer

With job alerts turned on in your profile settings, you'll get a push notification the moment a new job matching your trade category is posted, plus a daily email summarizing any matching jobs from the last 24 hours. You can turn job alerts off at any time.

Question 17

What happens after I purchase a lead?

Accepted Answer

After purchasing a lead, you'll get access to the homeowner's contact details and job specifics. You can then message the homeowner directly through the platform to discuss the job and provide a quote. If the homeowner accepts your quote, the job status will change to 'In Progress'.

Question 18

How do I get verified on the platform?

Accepted Answer

To get verified, you need to submit your trade license, ABN, and insurance details. Our team will review these documents and verify your account, usually within 1-2 business days.

Question 19

How do I report an issue with a homeowner?

Accepted Answer

If you experience any issues with a homeowner, you can report them through your dashboard. Go to the job details, click on 'Report Issue', and provide details about your concern. Our support team will investigate and take appropriate action.

Frequently Asked Questions

Homeowner FAQs

Tradie FAQs