Locentra is a registered business name operated by Domenico Di Guardo as a sole trader (“Locentra”, “we”, “us”, or “our”). Locentra operates a marketplace platform that connects homeowners with verified trade professionals (“tradies”).

By accessing or using the Locentra website or mobile application, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the platform.

1. Definitions

“Locentra” means the website and mobile application operated by Domenico Di Guardo trading as Locentra.
“Homeowner” means a user who posts a job requesting services.
“Tradie” means a registered and approved service provider using the platform.
“Job” means a service request posted by a homeowner.
“Lead” means access to a job purchased by a tradie.
“Credit” means the virtual currency used by tradies to purchase leads.

2. Account Registration

Homeowners

Homeowners may register and post jobs immediately.

Tradies

Tradies must register with a valid ABN and provide any required license documentation.
All tradie accounts are manually reviewed before activation (typically within 48 hours).
Locentra reserves the right to reject, suspend, or remove accounts that provide false, misleading, or incomplete information.
Once approved, a tradie's business profile (name, trade category, verified status, rating, and any portfolio photos uploaded) is displayed publicly on Locentra's website, including in the public “Find a Tradie” directory and on an individual profile page, viewable by any visitor without needing to be logged in or have posted a job, and may be indexed by search engines. See our Privacy Policy for full details.

One Account Per Person

A single Locentra login may not be registered as both a homeowner and a tradie. Attempting to register a second account type using the same login will be rejected. Locentra reserves the right to investigate and take action — including suspension or termination — against multiple accounts held by the same person where used to abuse the platform, including the referral program or leaderboard.

3. Job Posting & Availability

Homeowners may post standard or emergency jobs.
Each job is limited to a maximum of 10 tradie lead purchases.
Jobs may automatically expire if no tradie is assigned within a defined period.
Expired jobs are removed from public and tradie visibility but may be reopened by the homeowner.
Posting duplicate or misleading jobs to gain unfair exposure is prohibited.

4. Lead Purchases & Credit System

Tradies purchase credit bundles to unlock job leads.
Standard lead: 1 credit
Emergency lead: 1 credit
Credit purchases are non-refundable except as outlined in Section 5.
Locentra may update pricing or credit values with prior notice.

5. Lead Refund Policy

A full credit refund will be issued to tradies if:

A homeowner cancels the job before assigning a tradie, and
The tradie was not assigned at the time of cancellation.

Additionally, if a job remains unassigned for 7 days, all tradies who purchased the lead will receive a full credit refund. Refunds are issued as platform credits only and cannot be converted to cash.

6. Ratings, Reviews & Tradie Quality Control

Homeowners may rate tradies from 1 to 5 stars after job completion.
Tradie accounts with an average rating below 3.8 stars are flagged.
Flagged accounts are given 3 weeks to improve their rating.
Accounts that remain below the threshold after this period may be suspended.
No credit refunds are issued for suspended tradie accounts.

This system ensures service quality and platform trust.

7. Referral Program

Locentra offers a referral program allowing homeowners and tradies to invite friends to the platform using a personal referral link.

Rewards are only paid once your referred friend completes their own first job on Locentra — never at sign-up.
Homeowners earn 5 reward points when a referred friend signs up and completes their first job as a homeowner, or 10 reward points if the friend joins and completes their first job as a tradie.
Tradies earn 1 platform credit when a referred friend signs up and completes their first job as a homeowner, or 2 platform credits if the friend joins and completes their first job as a tradie.
Each person may only be referred once, using the first referral link they sign up with. Signing up using your own referral link is not permitted and will not be rewarded.

Fraud & Abuse Prevention

To keep the referral program fair, Locentra monitors referral activity for signs of abuse, including where a referrer and referred account share the same IP address or device, or where an account generates an unusually high volume of referrals in a short period. Referrals flagged in this way are held pending review by the Locentra admin team rather than paid automatically, and may be denied if found to be fraudulent. Locentra reserves the right to withhold, reverse, or deny referral rewards, and to suspend or terminate accounts found to be misusing the program.

8. Leaderboard & Weekly Rewards

Tradie accounts earn a leaderboard score based on completed jobs and customer reviews. Reviews affect a tradie's score as follows: 5-star review (+25), 4-star (+15), 3-star (+5), 2-star (-10), 1-star (-25).

The leaderboard resets every Sunday at midnight (Australian Western Standard Time). At each reset, the top 5 ranked tradies receive bonus platform credits and a badge for that week. Leaderboard rankings and rewards are determined solely by Locentra and may be adjusted, paused, or discontinued at any time.

9. Emergency Jobs & Payment Handling

Emergency jobs require upfront payment by the homeowner via approved payment methods.
A job is created only after successful payment.
Failed payments result in no job being submitted.

10. Platform Conduct

Users must not:

Post false, misleading, or duplicate job listings.
Attempt to bypass Locentra to transact outside the platform.
Harass, spam, or abuse other users.
Manipulate ratings, reviews, or lead access.

Violations may result in account suspension or permanent removal.

11. Fraud Prevention & Monitoring

To protect the integrity of the platform, Locentra may use technical measures — including comparing IP addresses and device information between accounts — to detect and prevent conduct such as a tradie purchasing a lead for a job they (or a linked account) posted themselves, and fraudulent or abusive use of the referral program. Accounts identified engaging in this conduct may have transactions blocked, rewards withheld, or be suspended or terminated, at Locentra's discretion.

12. Non-Circumvention

Users agree not to bypass Locentra to transact, solicit, or exchange services outside the platform with users introduced through Locentra.

This obligation applies during and after platform use. Repeated or intentional circumvention may result in suspension or permanent removal.

13. Intellectual Property & Platform Protection

All platform content, workflows, pricing models, job structures, and user interface elements are the intellectual property of Domenico Di Guardo trading as Locentra.

Users must not:

Copy, scrape, reverse-engineer, or replicate any part of the platform.
Use automated tools to extract platform data.
Create derivative or competing services based on Locentra's systems or workflows.

Unauthorised use may result in account termination and legal action.

14. Dispute Resolution

Locentra does not mediate disputes between homeowners and tradies.

Users are responsible for resolving disputes independently. Serious conduct issues may be reviewed by the Locentra admin team.

15. Limitation of Liability

Locentra acts solely as a marketplace intermediary and is not responsible for:

The quality, timing, or outcome of services provided.
Delays, damages, or dissatisfaction caused by tradies.
Any loss arising from the use of the platform.

Users engage with the platform at their own risk.

16. Amendments

These Terms and Conditions may be updated from time to time. Material changes will be communicated via email or in-app notification. Continued use of Locentra after updates constitutes acceptance of the revised terms.

17. Governing Law

These Terms and Conditions are governed by the laws of Western Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.

18. Contact Information

For questions or concerns, contact:

Domenico Di Guardo
Trading as Locentra
📧 admin@locentra.com.au
🌐 https://locentra.com.au

Locentra Terms and Conditions